It's true that often times we have really important things to do. Some people have small children or sick people that they need to take care of, and most others "have to" go to school or work. I'm not saying that those things aren't important; all I'm saying is that we should acknowledge, at least to ourselves, that we're choosing to do those things. No one has to work or go to school or spend time with their family, but hopefully those are all things that we all choose to do in our lives.
It's empowering to recognize and acknowledge that we haven't been gotten something done because we chose to do something that was more important to us. It also makes us have greater appreciation for those other things we chose to do. And if, in retrospect, we feel lame when we realize that we didn't do something because we were playing video games or updating our status on facebook, that's a great opportunity to reevaluate our priorities and take charge of our lives.
The other thing that bothers me about that excuse is that it often seems like people are saying "I'm sorry" when they really don't mean it. Like if someone takes 3 days to call you back and says "I'm sorry, I've been really busy," and then the next time you call they take another 3 days and again apologize. It seems that if someone is really sorry, they wouldn't happen again and again. I find myself doing this as well, as I almost feel obligated to say I'm sorry. Why is that??
In short, I'm not really upset at the people for apologizing or for saying that they're busy, but if someone tells me "I'm sorry I couldn't ______. I've been really busy" I hear, "I'm sorry I didn't _______. I've been doing other things that are more important to me." And really, that's ok. As long as they're being honest with themselves.

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